Refund policy
At CrazyStore, we carefully pack and dispatch every order. However, if you receive a product that is damaged, defective, or different from what you ordered, we are here to help.
❌ No General Returns or Refunds
We currently do not offer returns or refunds for change of mind, personal preference, incorrect size/choice, or any other reason where the product is not damaged, defective, or incorrect.
Please review the product details carefully before placing your order.
✅ Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- A product different from the one you ordered
you may contact us for assistance.
🎥 Unboxing Video Requirement
For any damage, defect, or incorrect-product claim, you must record a clear, continuous and uncut unboxing video while opening the package.
The video should clearly show:
- The package before opening
- The shipping label/order details
- The complete unboxing process
- The product and any damage, defect, or incorrect item received
Claims without valid unboxing video proof may not be accepted.
⏰ Report Within 24 Hours
Any issue must be reported to us within 24 hours of delivery.
Claims submitted after 24 hours may not be accepted.
📩 How to Contact Us
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:
Please include your order number, photographs/videos, and a brief description of the issue.
Our team will review the claim and guide you through the next steps.
💰 Refunds
If your claim is approved and a refund is applicable, the refund will be processed according to the payment method and circumstances of the approved claim.
A refund is not guaranteed simply because a claim is submitted. Each claim will be reviewed based on the information and proof provided.
⚠️ Important
CrazyStore reserves the right to reject claims that do not meet the requirements mentioned above, including claims without appropriate unboxing video proof or claims reported after the specified time period.